The Fastest & Most Reliable Streaming Service
Thank you for choosing SmarTV. This Refund Policy outlines the terms and conditions regarding refunds for SmarTV subscriptions purchased through our website (“Services”). By making a purchase, you agree to abide by this Refund Policy.
1.1. Refunds may be available under the following circumstances:
Technical Issues: If you encounter persistent technical issues or difficulties accessing our Services, despite reasonable attempts to resolve them with our customer support team.
1.2. We reserve the right to determine eligibility for refunds on a case-by-case basis, considering specific circumstances and details of each request.
2.1. To request a refund, please contact our customer support team within [specified timeframe] from the date of purchase. You will be asked to provide the following information:
Order details (e.g., order number, purchase date) Description of the issue or reason for the refund request
2.2. We may request additional information or documents to assess your refund request. Failure to provide requested information may result in the rejection of your refund request.
2.3. Refunds will be issued through the original payment method used for the purchase. Depending on your financial institution, it may take some time for the refund to reflect in your account.
3.1. The following items are generally non-refundable:
Activated Subscriptions: Once an SmarTV subscription has been activated or accessed, it is considered consumed, and no refund will be granted.
3.2. In the case of a refund, any content or access associated with the refunded subscription will be revoked or deactivated.
4.1. If you have concerns or disputes regarding a charge or purchase, we encourage you to first contact our customer support team. We will make reasonable efforts to address and resolve any issues or misunderstandings.
4.2. Initiating a refund or dispute with your payment provider without first contacting our customer support team may result in the suspension or termination of your account and future services.
5.1. We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will take effect immediately upon the posting of the revised policy on our website. It is your responsibility to periodically review this policy for any updates.
6.1. If you have questions, concerns, or inquiries regarding this Refund Policy or our refund process, please contact our customer support team. We’ll be happy to assist you.
